hourly
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Job Description
Job Summary:
As a Service Business Development Center Team Lead, you will be responsible for helping grow our customer connection through inbound and outbound communication. Creating and maintaining procedures to ensure maximum outreach. Answering a variety of questions from customers and employees while maintaining the highest level of professionalism and customer service.
Key Responsibilities:
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Answer inbound service phone calls and schedule appointments.
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Outbound calls to customers in relation to maintenance, service, recalls, etc.
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Assist the BDC Manager to grow the service BDC to a thriving and supportive team for the Service Department.
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Assist the BDC Manager to build Service BDC processes and continuously work on procedure improvements.
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Work closely with the Dealership teams to maintain seamless communication from customers to Advisors, Parts, Sales, and Management.
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Work in multiple systems and CRM tools to provide accurate information to our customers and staff.
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Learn a wide variety of automotive knowledge to assist customers and employees.
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Work as a team lead to create a positive environment and support the employees.
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Qualifications:
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Experienced in Microsoft Office
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Strong written communication and typing skills
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Excellent verbal communication
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Be able to prioritize in a fast-paced environment
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The passion to pursue knowledge and understanding.
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Be able to give and take constructive feedback
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Excellent attendance, dependability, and punctuality
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Experience:
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At least one previous role in a customer service environment.
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At least one previous role answering phone calls.
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Dealership or BDC experience strongly encouraged
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Automotive knowledge a huge plus
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Employee supervising experience preferred
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Benefits For Luther Employees
Our health care packages include much more than dental and vision. We want to provide you with the confidence you need to excel as a member of our team with well-rounded and competitive health care benefits for you and your family.
Setting yourself up for success means being financially secure and confidently planning out the steps for your future. At Luther, we want to provide you and your family with confidence through our family-owned and operated business with long-term job security.
At Luther, we want you to reach your own personal career goals, and we're dedicated to helping you grow and achieve those goals. Our career development benefits help you learn new skills, gain ongoing certifications, and move upwards in our organization.
Employee Reviews
Want to know what it’s really like to work at Luther Automotive? Don’t just take our word that you’ll love being a part of our team—check out what current and past employees have to say about their time with Luther.