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Job Description
Are you a people person with a knack for spotting opportunity?
We are looking for a dynamic Service to Sales Concierge to bridge the gap between our busy Service Department and our Sales Floor.
The Reality: Our service lane is full of customers driving vehicles we want to buy. The Opportunity: You will be the face of our "Vehicle Exchange Program," helping service customers upgrade their current vehicle or sell it directly to us for top dollar.
Who You Are
You aren't just looking for a job; you're looking to run your own business within our business. You are friendly, approachable, and disarming. You know that the best sales happen when you are helping a customer solve a problem they didn't know they had (like driving a car out of warranty!).
The Role
Your office is the Service Drive. Your leads are the customers already walking through our doors.
- Review: Analyze the daily service appointment roster to identify high-demand vehicles, customers in an equity position, or vehicles approaching major maintenance intervals.
- Engage: Greet customers in the service lounge or drive with a "service-first" mentality.
- Present: Provide complimentary appraisals and "Upgrade Options" to show customers how they can trade keys for a newer model for a similar payment.
- Acquire: Facilitate the purchase of customer vehicles to stock our used car inventory.
Key Responsibilities
- Manage the "Sales to Service" pipeline using our CRM/Equity mining tools.
- Conduct "walk-around" appraisals on service vehicles.
- Set appointments for the sales team or handle the trade-in process directly.
- Maintain a high level of customer satisfaction scores (CSI)—you are a Concierge first, a Salesperson second.
What We Are Looking For
- Personality: High energy, high empathy. You need to be able to strike up a conversation with anyone.
- Experience: Previous automotive sales, service writing, or high-end hospitality/concierge experience is preferred.
- Tech-Savvy: Comfortable using tablets and CRM software to track customer data.
- Drive: Self-motivated to hit acquisition and sales targets.
Why Join Us?
- Warm Leads Only: No cold calling. You are speaking with customers who already trust our dealership.
- Aggressive Pay Plan.
- Benefits: [Medical/Dental/Vision, 401k].
- Growth: This position is a fast track to Sales Management or Finance Manager roles.
Ready to dominate the Service Drive? Apply today. Send your resume and a brief cover letter explaining why you are the right person to manage our customer experience.
Benefits For Luther Employees
Our health care packages include much more than dental and vision. We want to provide you with the confidence you need to excel as a member of our team with well-rounded and competitive health care benefits for you and your family.
Setting yourself up for success means being financially secure and confidently planning out the steps for your future. At Luther, we want to provide you and your family with confidence through our family-owned and operated business with long-term job security.
At Luther, we want you to reach your own personal career goals, and we're dedicated to helping you grow and achieve those goals. Our career development benefits help you learn new skills, gain ongoing certifications, and move upwards in our organization.
Employee Reviews
Want to know what it’s really like to work at Luther Automotive? Don’t just take our word that you’ll love being a part of our team—check out what current and past employees have to say about their time with Luther.