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Job Description
In Shop Express Service Advisor
This is a unique role. You will be the second point of contact with our customers. This role is in the shop communicating direct with technicians regarding needs of our guests cars. Our team of professionals are strong problem solvers and enjoy helping others.. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Responsibilities
- Communicate to guests the items technicians are recommending and be able to answer questions regarding those
- Add information to the repair order based upon guest interaction
- Communicate back to the technician
- Bill parts to the repair order
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Qualifications
- Organized and friendly personality
- Demonstrated ability to be self sufficient
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check
What We Offer:
- Medical, Dental & Vision
- 401k with Match
- Paid Vacation
- Growth Opportunities
- Paid Training
- Family Owned and Operated
- Long Term Job Security
- Health and Wellness
- Accident & Critical Illness
- HSA/Flexible Spending
- Pet Insurance
- Employee Discounts
- State of the Art Facility
- Paid Certification
- Ongoing Certification
- OEM Certification
- Busy Shop
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
Benefits For Luther Employees
Our health care packages include much more than dental and vision. We want to provide you with the confidence you need to excel as a member of our team with well-rounded and competitive health care benefits for you and your family.
Setting yourself up for success means being financially secure and confidently planning out the steps for your future. At Luther, we want to provide you and your family with confidence through our family-owned and operated business with long-term job security.
At Luther, we want you to reach your own personal career goals, and we're dedicated to helping you grow and achieve those goals. Our career development benefits help you learn new skills, gain ongoing certifications, and move upwards in our organization.
Employee Reviews
Want to know what it’s really like to work at Luther Automotive? Don’t just take our word that you’ll love being a part of our team—check out what current and past employees have to say about their time with Luther.