In Shop Express Service Advisor

This is a unique role. You will be the second point of contact with our customers. This role is in the shop communicating direct with technicians regarding needs of our guests cars.  Our team of professionals are strong problem solvers and enjoy helping others.. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Communicate to guests the items technicians are recommending and be able to answer questions regarding those
• Add information to the repair order based upon guest interaction
• Communicate back to the technician
• Bill parts to the repair order
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Qualifications

• Organized and friendly personality
• Demonstrated ability to be self sufficient
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check 

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.