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Job Description
Helpdesk Support Technician
Job Description:
Are you a customer service-oriented individual with a passion for technology and a desire to help others?
As a Helpdesk Support Technician, you will be responsible for providing technology support and troubleshooting for employees across our organization. You will serve as the first point of contact for our users’ technology issues, and be responsible for ensuring that those issues are resolved quickly and efficiently.
Starting wage is $23.00/hour.
Responsibilities:
Provide excellent customer service to all users.
Answer incoming phone calls and emails, responding to customer inquiries and requests in a timely and professional manner.
Troubleshoot technical issues with hardware and software, including desktops, laptops, printers, and other peripherals.
Document customer issues and resolutions in our helpdesk ticketing system.
Escalate more complex issues to senior support resources as needed.
Provision and deprovision user accounts.
Installation of technology equipment (PC’s, printers, phones, etc.) at company sites.
Qualifications:
Previous experience in a customer service or a technical support role required.
Strong communication and interpersonal skills required.
Strong problem-solving skills and ability to think critically required.
Knowledge of basic computer hardware and software required.
Experience with Microsoft Office Suite and Windows operating system required.
Experience with remote desktop support tools preferred.
Experience with Active Directory preferred.
Ability to lift items up to 50lbs required.
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, review of motor vehicle records, and verification of social security number.
Benefits For Luther Employees
Our health care packages include much more than dental and vision. We want to provide you with the confidence you need to excel as a member of our team with well-rounded and competitive health care benefits for you and your family.
Setting yourself up for success means being financially secure and confidently planning out the steps for your future. At Luther, we want to provide you and your family with confidence through our family-owned and operated business with long-term job security.
At Luther, we want you to reach your own personal career goals, and we're dedicated to helping you grow and achieve those goals. Our career development benefits help you learn new skills, gain ongoing certifications, and move upwards in our organization.
Employee Reviews
Want to know what it’s really like to work at Luther Automotive? Don’t just take our word that you’ll love being a part of our team—check out what current and past employees have to say about their time with Luther.