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Job Description
Service Consultant
🚗 Express Service Consultant – Luther Family Ford | Fargo, ND
Hours: 9:00 AM – 6:00 PM (Full-Time)
Are you a people person who thrives in a fast-paced environment? Do you have a passion for providing excellent customer service and love being around vehicles? Luther Family Ford is hiring an Express Service Consultant to join our award-winning service team in Fargo, North Dakota!
What You’ll Do:
As an Express Service Consultant, you’ll be the face of our service department—greeting customers, checking in vehicles, and ensuring a smooth and efficient service experience. You’ll help coordinate express maintenance services such as oil changes, tire rotations, and multipoint inspections, while keeping communication clear between technicians and our valued customers.
Responsibilities:
- Greet customers promptly and professionally
- Check in vehicles and gather relevant service information
- Coordinate with express technicians to ensure timely service
- Communicate vehicle status and recommendations clearly to customers
- Maintain a clean and organized service drive
- Provide exceptional customer service from start to finish
Requirements:
- Strong communication and customer service skills
- Friendly, positive attitude and professional appearance
- Basic automotive knowledge is a plus (but we will train the right person!)
- Ability to work 9 AM – 6 PM Monday through Friday (Every Other Saturday)
- Valid driver’s license and clean driving record
What We Offer:
- Competitive hourly pay plus performance bonuses
- Full benefits package including medical, dental, 401(k), and paid time off
- Growth opportunities within the Luther Automotive Group
- Supportive, team-oriented work environment
- Employee discounts on vehicles, parts, and service
Be part of a dealership that values honesty, teamwork, and customer satisfaction. Apply today and start your career with Luther Family Ford—where we treat you like family
Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.
Benefits For Luther Employees
Our health care packages include much more than dental and vision. We want to provide you with the confidence you need to excel as a member of our team with well-rounded and competitive health care benefits for you and your family.
Setting yourself up for success means being financially secure and confidently planning out the steps for your future. At Luther, we want to provide you and your family with confidence through our family-owned and operated business with long-term job security.
At Luther, we want you to reach your own personal career goals, and we're dedicated to helping you grow and achieve those goals. Our career development benefits help you learn new skills, gain ongoing certifications, and move upwards in our organization.
Employee Reviews
Want to know what it’s really like to work at Luther Automotive? Don’t just take our word that you’ll love being a part of our team—check out what current and past employees have to say about their time with Luther.